Privacy Policy

1. Introduction

This notice explains how BARLOW&CO LTD ("we", "us", "our") handles personal information when you visit barlowltd.co.uk or contact us about our services.

2. Data Controller

The data controller is BARLOW&CO LTD, company number 16691016, registered in England and Wales. Our registered office is 16 Wherrys Lane, Bourne, PE10 9HQ, United Kingdom.
If you have any queries about your data or this policy, please contact us at contact@barlowltd.co.uk.

3. Personal Data We Collect

• Contact details: your name, company, email address and phone number when you contact us.
• Enquiry details: your message, the service selected, any deadline and the page from which you sent the form. Please do not include unnecessary personal information in an enquiry.
• Technical and security information: information such as your IP address, browser details, security logs and reCAPTCHA verification data when you use the website or its forms.
• Cookie choices and analytics: your cookie preference, and Google Analytics information only if you agree to analytics cookies.

4. Purposes and Legal Bases

• Responding to business enquiries: we use contact and enquiry details to answer your request, discuss the scope and provide a quote. Our lawful basis is our legitimate interest in responding to prospective customers and managing business enquiries. Where you ask us to take steps before entering into a contract with you personally, the basis may instead be those pre-contract steps.
• Providing agreed services: if you become a client, we use relevant correspondence and information to deliver the agreed work. The basis is performance of a contract with you, or our legitimate interest in delivering a contract with your organisation when you are its representative.
• Operating and protecting the website: we use technical information, essential cookies and form protection to keep the site working and prevent misuse. Our basis for processing personal data is our legitimate interest in website security and reliable operation.
• Remembering cookie choices: we store your preference so the site can respect it. Our basis for processing personal data is our legitimate interest in recording and applying that choice.
• Google Analytics: if you accept analytics cookies, we use Google Analytics to understand site usage and improve the website. Our basis for processing personal data for this purpose is your consent, which you can withdraw at any time.

5. Our Legitimate Interests

Where we rely on legitimate interests, those interests are answering enquiries from people who contact us, providing agreed services to business customers, protecting our website from misuse and respecting visitors’ cookie choices. You can object to processing based on legitimate interests using the contact details above.

6. Cookies & Google Analytics

We use essential cookies for the site session, form security and your cookie preference. The cookie preference lasts for 180 days. Google Analytics does not load until you accept analytics cookies. If you agree, Google Analytics may set analytics cookies and collect usage information. If you reject analytics cookies, we do not load the Google Analytics tag. If you withdraw consent after accepting, we deny analytics storage and reload the page without the tag. We do not use Google Analytics for advertising; advertising storage and personalisation are disabled. You can change or withdraw your choice using “Cookie settings” in the footer.

7. Data Sharing

We do not sell your personal data. Our website hosting and email providers handle information needed to operate the site and deliver enquiries. Google reCAPTCHA helps protect our forms from automated abuse and may receive technical information when you use them. Google Analytics receives usage information only after you accept analytics cookies. We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.

8. International Transfers

Some service providers, including Google, may process information outside the UK. Where this happens, the relevant provider's data processing and international transfer terms apply. Contact us for details of the transfer mechanism relevant to your information.

9. Data Retention

We keep enquiry correspondence while we respond, determine whether work will proceed and need a record of the advice or quote given. If you become a client, we keep relevant correspondence for the service relationship and any further period needed for legal, accounting or claim purposes. The factors used to determine retention are the last contact, whether a contract followed, the nature of the work and any applicable legal obligation or dispute. We remove information when those purposes no longer apply. Your cookie preference expires after 180 days. Session and form-security cookies are kept according to the website's session settings. Google Analytics data is retained according to the settings for our Analytics property.

10. Data Security

We use secure connections (HTTPS) and access controls to protect your information.

11. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate data.
• Request deletion ("right to be forgotten").
• Restrict or object to processing.
• Withdraw consent (for analytics cookies).
• Request data portability where that right applies.

To exercise these rights, contact us at contact@barlowltd.co.uk. You can also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

12. External Links

Our site may contain links to other websites. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new revision date.

Last updated: 30 September 2026